OUR AUTISM & ADHD SERVICES
GP Guidance: Partnering with Provide Wellbeing (MSE Pathway)
Provide Wellbeing is a commissioned provider for neurodevelopmental assessments across Mid and South Essex for children and young people aged 6 – 18. We are committed to a collaborative approach that ensures families receive clarity and support as quickly as possible.
To help us triage your patient effectively and avoid administrative delays, please follow the MSE ICB Framework and referral guidance outlined below.
Referral methods
We accept referrals via the following routes:
NHS e-Referral Service (e-RS)
In line with local commissioning pathways, referrals can be submitted via the NHS e-Referral Service (e-RS). Please ensure the full clinical referral documentation is attached at the point of submission.
Email referral
Referrals can also be sent securely via email to provide.wellbeing@nhs.net. Please include all required clinical information and supporting documentation to enable appropriate triage.
Please note: Referrals submitted without the required documentation may be delayed.
How to find us on e-RS
To ensure your referral reaches our specific triage team, please use the following search criteria:
- Service Name: Neurodevelopment Service – Autism and ADHD – Provide Wellbeing – H6A8U
- Specialty: Children’s & Adolescent Services
- Service Location: Provide Headquarters
How to refer via e-RS
To avoid the referral being “Returned to Submitter,” please ensure the following steps are followed:
- Search for Service: Locate “Provide Wellbeing Neurodevelopmental Service” within the e-RS.
- Upload the referral documents: Use the “Add Attachment” function to upload the completed Standard MSE CYP Referral Form along with all supporting questionnaires.
- Triage Only: Our service is listed for “Triage.” Once the completed documentation is reviewed, we will contact the family regarding their next steps.
What qualifies as a complete referral
A referral is only considered “complete” when it contains all of the following documents in one e-RS submission. Please do not submit the referral until the school and parent sections are fully completed and returned to the surgery. If we receive an incomplete referral via e-RS, we may reject the referral.
- GP/Referrer Section: Outlining clinical history and the primary reason for referral.
- Parent/Carer Questionnaire: Including birth, medical, and developmental history.
- School/Education Setting Questionnaire: Providing essential evidence of traits in the classroom. The school must complete this section.
- SNAP-IV Rating Scales: Two copies required, one from the Parent and one from the Teacher/School.
Clinical & administrative requirements
- Aged 13+ Consent: If the patient is 13 or older, they must provide their own explicit consent on the form alongside their parent/carer.
- Parental Responsibility: Please list everyone with parental responsibility, if parents live apart and confirm if we have consent to share information with both parties.
- Existing Private Reports: If a family has a previous private diagnosis, the ICB requires that the full report be attached to the e-RS or email referral for clinical review.
GP letter template: managing parent expectations
One of the most common reasons for referral delay is a missing School Questionnaire. You can use the text below to help parents coordinate with their school:
“To help your GP submit a successful referral to Provide Wellbeing, we need a complete ‘referral documentation.’ This must include the School Questionnaire and the Teacher’s SNAP-IV scale. Please take this pack to your school’s SENCO or a teacher. Once they have completed their section, you have to return the entire form to the surgery so we can upload it to the NHS e-Referral Service (e-RS).”
TALK TO US TODAY ABOUT
Neurodevelopmental Services
Call 0300 303 9966, email
provide.wellbeing@nhs.net
or complete the form below…
Testimonials
Parent / Guardian of RO, Autism Assessment Customer
The practitioners on the day were clearly very experienced and cleverly managed to get my daughter away from me for the assessment, which I’d not expected. Getting the result so quickly on the day was great and the whole experience was nowhere near as stressful as I feared it would be.
Parent / Guardian of CA, Autism Assessment Customer
Really lovely friendly place with a calm environment for everyone.
Parent / Guardian of HB, Autism Assessment Customer
Very efficient service and really lovely staff members. Hannah made my daughter feel very comfortable.
Parent / Guardian of EA, Autism Assessment Customer
Fantastic service from start to finish! The support over the phone was excellent, and I was kept updated throughout the entire process. During the assessment, both my son and I were made to feel completely at ease. The consultation afterwards was kind, compassionate, and very professional.
Parent / Guardian of CR, Autism Assessment Customer
I don’t think it could have gone any better, all of the team were fantastic, super welcoming and reassuring. Loads of support, cannot recommend enough.
RR, ASD and ADHD Assessment Customer
From booking to getting the assessment completed everything was easy, the service was great and we are very happy with the outcome.
Parent / Guardian of CW, Autism Assessment Customer
Once again, we were treated as a family with respect and care. Provide Wellbeing we are so grateful that you are able to offer neuro-developmental services, and always recommend you to others. Thank you so much!
Parent / Guardian of LT, Autism Assessment Customer
Everyone was so lovely, from the initial telephone consultation several months ago, right through to the day of the appointment.
Parent / Guardian of AV, Autism Assessment Customer
It’s taken us 10 years to get a diagnosis for our daughter after no one listening to us. We can now get the help and support our daughter well deserves! Thank you from the bottom of our hearts.
NT, Autism Assessment Customer
I was made to feel like an equal, an adult, even a friend. The assessment was a casual conversation where we chatted back and forth. Thank you for making me feel less alone and confused in the way I think and feel.
Parent / Guardian of AR, Autism Assessment Customer
To the special lady who in depth and sensitively took the time to tell us about what she found in the assessment and delivered our son’s diagnosis to us. I’ll be forever grateful.
Parent / Guardian of IE, Autism Assessment Customer
Really simple quick and easy process from start to finish. Absolutely wonderful and caring staff who were so good with my child and were so patient and kind when explaining everything. Couldn’t be more grateful for the team.
Parent / Guardian of EM, Autism Assessment Customer
From day one the service we have received has been exceptional.
Parent / Guardian of AM, Autism Assessment Customer
All of the staff at Provide Wellbeing were welcoming and thorough in their assessment. I highly recommend this professional service.
Parent / Guardian of ER, Autism Assessment Customer
All the team were really nice and kind and put me and my daughter at ease. They explained everything very well and made sure my daughter understood as best she could.
Parent/Guardian of GF, Autism Assessment Customer
The staff were very welcoming, they made the experience very playful for my son. As parents we felt listen to and not rushed.
Parent/Guardian of EK, Autism Assessment Customer
An excellent experience, everything was explained in great detail and we felt like we had the time to discuss anything else we needed to. My son was able to ask any questions he had too.
Parent/Guardian of MC, Autism Assessment Customer
Quiet and bright clinic, perfect for my daughter, and the team are lovely and very informative.
Parent/Guardian of DS, Autism Assessment Customer
Overwhelmingly positive. All staff were so professional, and talked about and to my Son in a positive, kind way. It was so refreshing.
Parent / Guardian of BR, Autism Assessment Customer
The team were incredibly approachable and friendly, which made us feel comfortable and heard throughout the entire process. We truly appreciated the clear communication and the care with which they explained the findings. It was evident that they took the time to ensure both my son and I fully understood the diagnosis, which meant a […]
Support you can trust
Our team provides actionable insights, no matter where you are on your journey, and offers expert advice to help you or a family member on your road to a diagnosis. Our ASD and ADHD services are suitable for children and young people seeking a diagnosis.
