Contact Us
Get in touch
If you would like to know more about Provide Wellbeing and our services, we’d love to hear from you. You can reach us by emailing, calling, filling in our contact form, or sending us a letter – whichever works best for you.
If you have questions about the services on offer at Provide Wellbeing, or would like to book an appointment at one of our venues, there are several ways to do so. You can fill out our contact form, give us a call, or send an email. You can even post your enquiry to our address. We look forward to hearing from you.
Online Booking
By post
Provide Wellbeing Ltd
900 The Crescent
Colchester Business Park
Colchester
Essex
CO4 9YQ
Our locations
Provide Wellbeing clinics are located around Essex to help you access the services that matter to you. If you have additional access requirements, please get in touch to see how we can accommodate your needs at your preferred location.
Colchester Road, Springfield,
Chelmsford. CM2 5PF
Chelmsford. CM3 3PP
Chelmsford. CM3 3pp
Colchester CO4 9YQ
Feedback & Complaint procedures
We welcome all feedback and always aim to resolve any concerns as quickly as possible.
After your appointment, you may receive an email link to a short Survicate questionnaire where you can share your experience of our service. If you would prefer to speak to someone directly, you can call us on 0300 303 99 66 and we will be happy to help.
If you have a concern or would like to make a complaint about the service you have received, please contact our Customer Engagement Team by phone on 0300 303 9952 or by email at provide.customerservices@nhs.net. We operate a formal complaints procedure in line with the NHS complaints system and national standards.
If you would like to share feedback, thank a member of our team or raise a concern, the options below explain how to do so.
It’s always wonderful to hear when someone has had a positive experience with our services.
If you would like to thank a member of our team or share a positive experience, you can:
- Speak directly to the member of staff or the service you visited
- Contact our Customer Engagement Team
Your kind words are shared with the team involved and help us recognise the great work happening across our services.
You may want to share feedback if you have:
- A suggestion or idea for improving our services
- A comment about your experience
- Something you would like us to review
We always deliver high-quality care and services. However, we recognise that sometimes things may not go as expected. If you are unhappy about any aspect of your care or experience, we encourage you to inform us so we can assess the issue and work towards a resolution.
Step 1 – Speak to the service
Where possible, please raise your concern directly with the service or team involved. Many concerns can be resolved quickly in this way.
Step 2 – Contact the Customer Engagement Team
If your concern cannot be resolved locally, or you would prefer not to speak directly with the service, you can contact our Customer Engagement Team (0300 303 9952 or provide.customerservices@nhs.net) who will support you through the complaints process.
When making a complaint, please include:
- Your name and contact details
- The name and details of the person the complaint relates to (if applicable)
- Date of birth and NHS number if known
- A description of what happened, including when and where it occurred
- Any specific concerns or questions you would like addressed
We will investigate your concern and aim to provide a full response within 28 working days explaining the outcome.
Raising a concern or complaint will not affect your care or treatment.
For full details about the complaints process, please download our Compliments, Comments and Complaints leaflet.
