Right to Choose

We have had an outstanding experience with Provide Wellbeing and could not be happier. From the first phone conversation, everything has been dealt with in a time efficient, professional and friendly welcome. All members of staff were great with my daughter and are passionate in what they do. I would highly recommend to all to use their services.

The experience was amazing and after 5 years trying to get a diagnosis for our son finally we have one.

I just wanted to express my thanks to all the staff who were involved in my son's diagnosis and for the lovely attached report. The report is incredibly kind and thoughtful, and I love how it's directed to Jake and not about Jake. It's something I will be able to take bits from when I am talking to him about his diagnosis in the future.  I also wanted to feed back about my experience generally with the Right to Choose process. I found the whole experience to be outstanding. Every single member of staff I have interacted with along the way has been friendly, helpful and professional. I wish every organisation was like this! It was such a great experience and I'm so glad that we had this opportunity - I am very grateful. I also found that the knowledge amongst the team was amazing and very current; the website and language are very neurodivergent-affirming, which is awesome (and sadly quite rare, even in the medical community!).  I would not hesitate to recommend Right to Choose to anyone and am so grateful that we had this option available to us. Please pass on my thanks to the whole team, and let them know they are doing a great job!

I have completed the feedback form already but I just wanted to say thank you so much to the team that assessed my daughter on the 29th April. I was extremely worried to bring my daughter in at the age of just 2.5 as I feel a lot of professionals like to ignore our instincts as parents, they can even make you feel as if it’s your ‘fault’ and try to send you on parenting courses. This was totally not the case in your Chelmer clinic. The team could straight away see what I see every single day. This alongside the swift responses from the reception / admin team, the super quick waiting times - I am so pleased we chose you. I have since referred three friends and have also made the health visiting team aware who you are... (we are) now also urging parents to refer to yourselves after my positive experience .

The whole booking process was smooth. I can not thank the 3 people that assessed our son enough; they showed genuine care and empathy to us all.

Lovely understanding people, excellent with my young son

All the staff were so helpful and lovely especially the admin team. The staff made me and my son feel welcome, I can't thank you all enough

Fantastic service. Very friendly, they made my son feel very at ease. The assessment was carried out very professionally, and at a pace that made me feel comfortable. Highly recommend

I loved everything about Provide Wellbeing from start to finish. It was such a relief to feel listened to and taken seriously after years of being misunderstood by schools and other important figures. I would absolutely recommend PW to anyone.

My experience was extremely positive from start to finish - from initial contact up until the diagnosis which was managed within a really quick turnaround time. I cannot thank everyone enough at Provide Wellbeing for all of their support and information in confirming a diagnosis for my son.

Very helpful. Timely. Informative. Patient.

Quick, efficient, friendly and very professional. So pleased with the provider.

Excellent service from start to finish. Hardly any waiting time before we got seen.

From the first contact with your receptionist onwards I felt that we were listened to and that you were there to help us. You made the potentially complicated process of the Right to Choose pathway so straightforward. We always had the information we needed, unprompted. All the staff on the day of our visit were friendly and professional and put us and our daughter at ease. We commented in the car on the way home how grateful we were that the whole process had been so simple, knowing that many families have to battle for a diagnosis.

Incredible personal touch. The team really get it, and knew exactly how to support my son even though they'd never met him before. Couldn't have asked for more .

Thank you for sending the report so soon. I have received excellent service throughout and the doctors at my son's assessment were brilliant. I will be recommending your service to other parents in my group.

Amazing staff, clean and tidy offices. Put minds at ease. Very professional and caring.

I was anxious about coming but I was put at ease as soon as we arrived. There was no one else in the clinic so the whole experience felt like they actually had the time for you. The atmosphere was relaxing and I was instantly put at ease. Both ladies were so good with the children and I didn't once feel judged or anxious. Well worth the 2.5 hour journey. 

Me and my son arrived for his autism assessment yesterday and we were made to feel very welcome, my son was well taken care of whilst in the assessment and he did mention he enjoyed it. I'm very pleased with how comfortable we were both made to feel and all professionals were genuinely lovely. This service is truly amazing, a very short wait compared to other pathways and I can't thank them enough for their help.

We had trouble getting to the clinic due to public transport and the Provide Wellbeing clinic still saw us, they were great with my son and it was such a stress free assessment. Our son was diagnosed with Autism after years of waiting with the NHS but Provide Wellbeing is quick and helpful and would recommend them to anyone. 

Couldn't fault the service at all! Just excellent throughout. From the first email enquiring, the super quick responses, how helpful every single member of staff were, how professional everything was, and then finally the experience on the day was incredible! From what I thought would be an emotional day, actually wasn't too emotional. The way that the assessment was done and how lovely and positive the ladies were, just made it a positive experience!

All was very easy from start to finish, initially calling to start the process, short wait time and helpful & friendly staff on the phone. Happy to give updates via phone on where our son is on the waiting list. The facilities at the assessment were very nice and the staff at our son's assessment were very friendly and helpful, didn't feel rushed and treated us with respect and dignity at all times. Listened to us and the assessment felt very collaborative, respectful in giving us his diagnosis although this was not a surprise to us as a family but was dealt with very sensitively with signposting for post diagnosis given.

I have nothing but positive feedback for our appointment yesterday. All three members of staff were wonderful, and reassuring. They were wonderful with my daughter too and she wants to come back!

Locally the waiting time where I am in Kent is 3 years so it was really good for my son to receive his assessment so quickly. He gets quite nervous when attending appointments but was made to feel comfortable and at ease throughout the appointment and at the end it was explained to him really well what it means to have autism which really helped him feel happy and content with his diagnosis as opposed to worrying about it.

Very easy and quick wait list.

I found the entire process through Provide Wellbeing very reassuring after having battled with the system run by the NHS in my area...The clinic itself was easy to find and imaculate and the people we saw there were so friendly that it made what we had expected to be a difficult day no problem at all.  We were all treated kindly and with respect and our son actually enjoyed the assessment and was really relaxed and happy talking to the therapists.  The explanation after our appointment was very clear and again, any questions we had were answered thoroughly. 

The service was brilliant and ran smoothly. There was very limited waiting around, which is always a positive, especially for my son. The staff were very welcoming and friendly, too. The feedback at the end of the assessment was welcomed, as it helps to put anxiety to rest and provide some much needed answers...Thank you for today, to the staff. We were made welcome and listened too. And as a parent, I felt validated, with my concerns. 

Regarding the service you provide, there isn’t a way to improve it. I told the clinicians I saw on the day they have changed my daughters life (in a good way). We had no hope of getting a diagnosis locally as they fail to recognise masking girls and their triage forms didn’t capture my daughter. On top of that, a 3+ year wait for assessment would have meant she was sitting her GCSE’s before she even had an assessment. Your service was an absolute life saver and I will sing your prayers forever! 

Our experience with Provide wellbeing was faultless... we were treated with respect and given information to help our daughter to know where she was going...We didn't feel rushed and felt our views were heard and listened too by the doctor and he was extremely calm, professional and made us feel relaxed...we knew our daughter was in great hands...It was so comforting and validating as parents with an autistic child for someone to see what we do...I would recommend your services to anyone requiring a quick, faultless, professional, caring assessment and more professionals should be using your services to help the children struggling within the Essex area...

As you can imagine I was very apprehensive going to the appointment. My daughter was anxious and was begging me not to leave her when we got there but it was such a calm and welcoming environment that her worries soon went. All the team were very friendly, thank you.

Everyone involved with the diagnosis process made us feel at ease. When our son went to play he was having such a great time that he didn't want to leave. In fact, he asked this morning if he could go back and see them again.

Really friendly, relaxed and so peaceful. Our little girl didn't even know what was happening. Just playing and talking.

The place, the location was very nice and calm. The service was very very good. We saw Dr Amin, such a lovely man, made us as a family very comfortable and at ease. We also saw Hannah and Amy, they were very good with my child. Our experience at this place has been outstanding...Thank you so much for our positive experience.

Hannah Westwood and Dr Band were both warm, friendly and compassionate, putting my daughter and I at ease straight away . They were extremely professional. Thank you

Absolutely top quality service from start to finish. Booking in was swift and easy. I got an appointment offered within weeks and the staff during my son's assessment were outstanding. They explained everything to us in detail and offered some great feedback. Would definitely recommend

I have had the best experience with Provide Wellbeing. My son has finally had a diagnosis for ADHD and the Dr...made the process so easy and smooth. Absolutely over the moon.

We were treated with respect and care throughout and they really looked after my daughter, putting her at ease as much as they could. They addressed all of our questions and concerns and explained everything before, during and after. I would highly recommend this team. They have helped us enormously. Thank you very much.

Dr Band, Hannah and Amie were all so good with our Son. He enjoyed the experience and it wasn't stressful at all. Very impressed!

I had quick responses from all members of the team. Everyone I spoke to, both before and during our visit were polite, friendly and informative.

Very welcoming on arrival and my daughter quickly settled into the independent play which wasn't necessarily expected! She was made comfortable and was engaged very quickly. Thorough and clear with outcomes shared carefully and thoughtfully.

The facility was incredible. So impressed that we were able to be the only ones there. Superb for ASD assessments and children that will in all likelihood feel overwhelmed. Amazing supportive staff who took extra time to talk to my child and me after the assessment was completed regarding their trans gender feelings. They then adjusted the report to include my child's name and gender preferences. First time we've vocalised this to any healthcare professionals. It was dealt with so sensitively and supportively. Thank you

From start to finish I was so impressed with the service. Hannah was absolutely amazing with my daughter. She came out to the car to help make my child feel relaxed and at ease enough to go inside. They were at the end of a phone when I needed advice and support. A very warm, welcoming and relaxed approach.

Staff were so welcoming when we first came in and made us all feel at ease. The Dr was interested and even asked to keep my notes. The ladies who did the practical assessment were nice and seemed well informed and gave a clear explanation post assesment. Even though my daughter masks and is high functioning there seemed to be no doubt about the diagnosis. They noticed subtle behaviours and referred to them during the de brief. I was so happy to recieve the outcome in the day too. Overall we're very happy with the experience and would recommend Provide Wellbeing to others

The team at Provide well-being were all very welcoming making our visit & overall experience relaxed & calm. They adapted to my son's anxiety when he left the room & reassuring to us as family. They delivered the outcome without my child present which I will forever be eternally grateful to them for as I already knew what the answer was going to possibly be but I was still overwhelmed with emotions & they made sure that my son did not have to witness my reaction to his diagnosis.

Was extremely helpful made myself feel at ease with everything going on and made it a comfortable environment for my boys whilst interacting with them. Explained everything what was happening to what they had seen and was able to give me the outcome on the day!

I just want to thank the three of you for everything you’ve done. Your service was incredible, you were all so supportive, caring, helpful and understanding.

The entire process went very smoothly. I was impressed with all the information that was gathered on top of what I provided. Dr Band was absolutely lovely. He was perfect with my daughter. Thank you

Such a lovely kind doctor. So good with my little girl. And so good to me also. Very daunting and confusing process but the doctor was so helpful explaining things to me in simple terms. Highly recommended

Hannah and Amy were amazing. Made me, my husband and twins so comfortable. Explained everything in detail and were both so caring. I couldn't thank them enough for making it easier on us.

Amazing! We (13 daughter & I) waited only 4 weeks for ASD assessment following referral to the Chelmer clinic from our community paediatrician. The clinic is new and set in lovely grounds. It is central and east to find. We were made to feel relaxed from the phone call to book the appt where things were explained, to the information sent via email so we'd know what to expect. On arrival Dr Band, Helen and Claire (?) were so friendly and immediately put us at ease. We felt listened to and not rushed.

Second time visiting, this time for myself and not my child. Dr Band is always very welcoming. Explains everything clearly. I recommend the services already for children but will extend my recommendation to adults. Thank you

Dr Band was very welcoming and displayed a genuine empathetic and caring manner to my son. My son felt at ease with Dr Band which meant he was able to be honest about how he was feeling. The appointments were prompt, thorough and detailed. We were also given a plan of care for my son going forward.

Amazing, kind and patient especially Dr. Band. Just really lovely person through and through.