From the first contact with your receptionist onwards I felt that we were listened to and that you were there to help us. You made the potentially complicated process of the Right to Choose pathway so straightforward. We always had the information we needed, unprompted. All the staff on the day of our visit were friendly and professional and put us and our daughter at ease. We commented in the car on the way home how grateful we were that the whole process had been so simple, knowing that many families have to battle for a diagnosis.