All was very easy from start to finish, initially calling to start the process, short wait time and helpful & friendly staff on the phone. Happy to give updates via phone on where our son is on the waiting list. The facilities at the assessment were very nice and the staff at our son’s assessment were very friendly and helpful, didn’t feel rushed and treated us with respect and dignity at all times. Listened to us and the assessment felt very collaborative, respectful in giving us his diagnosis although this was not a surprise to us as a family but was dealt with very sensitively with signposting for post diagnosis given.